What are they? Which years have which problems? Which are the good production years? Yet there are a few bad production years on this brand name. It’s not a horrible car, even if the rear end is a touch odd. It’s almost like a Cadillac Escalade knockoff, but nicer. The Cadillac SRX comes with an RWD V8 with van-like spaciousness and greater fuel economy than an SUV. The other costs more money in the short-term, but keeps the customer for life.As an Amazon Associate, I earn from qualifying purchases. One saves you money in the short term but costs you the customer for life. Your 2009 Equinox is a whole different story – it’s much older, so you should set your expectations accordingly.īottom line: there is this notion called the right way of doing business, and another called the wrong way. That means that some of these vehicles are still relatively new. Remember that the last model year for the SRX was 2016. Third, the customer shouldn’t have to resort to aftermarket solutions on vehicles for such a necessary part of the vehicle as the headlamps. Second, the issue is compounded by the fact that the vehicles in question are Cadillacs – meaning that they should have higher levels of quality, service and workmanship than other/lesser models/brands. What it is about is a defect on a key part of a vehicle (the headlamps!) that shouldn’t fail in the way that it’s failing. Raymond – that’s such an a$$ backwards way of thinking, that I don’t even know where to start.įirst, it’s not about being lazy or not lazy. Subscribe to Cadillac Society for more Cadillac SRX news and around-the-clock Cadillac news coverage. The Detroit lawsuit even claims that GM actively attempted to cover up the Cadillac SRX headlight defect. However, the class action lawsuits claim the fix doesn’t stop moisture from reentering the casing, causing the dimming issue to return. Reports from April of 2019 indicate that GM agreed to reimburse out-of-pocket repair expenses associated with the moisture issue at a rate of up to $1,600 per replacement. Some customers have reported that the problem can return even after a repair is performed at a dealer, and some dealers have flat-out refused to fix the issue, even though the vehicle still under warranty. The problem stems from allegedly faulty weather seals around the headlight that could prematurely erode, allowing moisture to enter the headlight casing and resulting in the headlight bulb to either dim, or burn out completely. The class action suit is separate from another class action suit concerning the SRX headlights filed in Detroit in 2019. Last year, it was reported that owners of 2010 through 2015 model year Cadillac SRX crossovers would be receive reimbursement for repairs addressing the faulty headlight issue, following a class action lawsuit filed in 2017. Finally, one customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident. Still others say they had the headlights replaced for thousands of dollars without reimbursement. Others indicated they couldn’t drive their vehicle at night, and that the vehicle warranty wouldn’t cover a fix. Some customers have sent emails to Cadillac’s parent company, General Motors, about the issue, but never received a response. To note, these emails and letters are recent, providing further evidence that the issue is far from resolved. Now, almost a year later, some SRX customers are still complaining about issues with their headlights.Ĭadillac Society has received a number of emails and letters about this issue from concerned customers detailing the problems they’ve encountered with their Cadillac SRX headlights. Back in April of 2019, news broke that some 2010 – 2015 Cadillac SRX customers would be reimbursed for expenses incurred for repairs for their vehicle’s headlights.
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